Document
CSNSW-External-Complaints-Handling-Policy-and-procedures-2021.pdf
We are committed to implementing an external complaints-handling process which is fair, efficient and effective.
CSNSW aims to create a culture which is responsive and welcoming of complaints and feedback from relevant stakeholders.
An efficient and effective complaints-handling process is an opportunity to learn from, and improve upon, existing systems and processes. It is also an opportunity to identify emerging issues and potential systemic issues affecting the processes and functions of CSNSW and the entities it represents.